Returns & Refunds

Your glow, guaranteed.

Return Window

We accept returns within 60 days of your order’s delivery. Items must be unused, in their original packaging, and include any tags or seals intact.

Start a Return

Contact us at customersupport@nydras.com to begin your return. We’ll send you a prepaid shipping label and full instructions. Returns without prior contact will not be accepted.

Damages & Order Issues

If your order arrived damaged or incorrect, please email us immediately so we can make it right. Be sure to include your order number and photos if possible.

Items We Can’t Accept

• Used or opened personal care items
• Gift cards
• Final sale or promotional items

If you’re unsure, reach out — we’re happy to help you check eligibility.

Exchanges

Need something different? Return the original item and place a new order once your return is accepted.

Refund Timeline

Once your return is received and inspected, we’ll notify you. If approved, your refund will be processed within 10 business days. If it’s been more than 15 business days since approval, email us at customersupport@nydras.com.

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Still have questions? We’re here to help: customersupport@nydras.com